Before You Contact Us

Whether you’ve got a question about a fragrance, your order, or anything in between - we’re always here and happy to help. 

If you’re getting in touch about an order, include your order number from your confirmation email so we can assist you as quickly as possible.

Where Is My Order - please allow 4-5 working days for delivery, this is clearly stated at the checkout when placing your order. Tracking can take 24-48 hours to go live from dispatch.

Before contacting us with any queries regarding a refund or return, please review our refunds & returns policy here.

We try and aim to respond to all enquiries within 24 hours, excluding the weekend. This may take longer during busy periods.